Streamyx Recover by 5 March

KUALA LUMPUR, Feb 24 (Bernama) -- Telekom Malaysia Bhd (TM) expects a complete recovery of its internet services by March 5.The service has been disrupted since Feb 18.

The disruption is due to a circuit fault on the Asia Pacific Cable Network 2 (APCN2) between Kuantan - Katong in Singapore and Shantou - Tanshui in Taiwan, which links Malaysia to the United States, TM said in a statement today.

Due to this, customers using the internet services may experience slow browsing while accessing content hosted in the US, said TM.

In addition, TM said customers using other IP services such as the Virtual Private Network (VPN) and other critical business applications linked to the US, might also experience some service degradation.

To alleviate the problem, some links had been rerouted to alternate routes to ease congestion, it explained.

During the restoration process, traffic to Northern America might experience minor degradation while traffic to other countries is not affected.

TM said it would make further announcements on the progress of the restoration works.

Customers can call TM at 100 and select "Internet Services" or e-mail help@tm.com.my for any internet related problems.

TM, is an integrated information and communications group, offers a comprehensive range of communication services and solutions in broadband, data and fixed-line.

-- BERNAMA